Need some Help?
Will I be able to skip deliveries?
Sure! We understand that you might have a up coming trip. You’ll just need to let us know at least 7 working days by 9am before the scheduled delivery date by following steps. Super simple!
1. Login to your account.
2.Click on Manage button
3. Click on Subscription Settings on the bottom right corner of the screen.
4. Click on Pause My Subscription
5. Choose a date under How long would you like to pause your subscription for?
We will resume subscription on this date .
*For bi-weekly order, if you would like to pause, you may pause after your first delivery. However, the second delivery must be made within 2 months from the intended second delivery date.
Can I cancel at any time?
Yes, you are not locked in to anything. For ongoing subscription, you'll just need to let us know at least 7 working days by 9:00am before the scheduled delivery date.
1. Login to your account.
2. Click on Manage button
3. Click on Subscription Settings on the bottom right corner of the screen.
4. Click on Cancel My Subscription (scroll down to the bottom) and click Confirm
*Please note that cancellation for bi-weekly order can only be done after finishing at least 2 deliveries.
* No cancellation for 6/12 months pre-paid subscription plan
Can I just order once?
Absolutely! You can decide whether you wish to continue receiving our flowers from us even after the first delivery (for monthly) or first month (for bi-weekly). We are flexible, you can change the address from office to home, pause when there is an upcoming vacation or cancel it by logging into your online account.
*Applied to ongoing subscription only.
Can I change my delivery date or address everytime?
Yes sure! It’s simple! You’ll just need to let us know at least 7 working days by 9:00am before the scheduled delivery date by following below steps.
To change the delivery date:
1. Login to your account.
2. Click on Manage button
3. Click Edit next to UPDATE CHOICES------Do you want to change your customisations?
To change the delivery address:
1. Login to your account.
2. Click on Manage button
3. Click Edit next to Shipping address
Where is my invoice?
1. Login to your account
2. Click on Shipments and you will be able to see all your past invoices. You can view or download the pdf for each one of these.
How do I get in touch?
You can either use the live chat service on our website or drop us a line at hello@myfloralletter.com